AMERIMED MEDICAL SOLUTIONS

Standard Operating Procedures

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Welcome Letter from CEO Dixon Marlow

Introduction

Organizational Baseline Standards

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GENERAL

1.1.1 Associate Appearance

1.1.2 Attendance/Tardiness

1.2.1 Associate Benefits and Support

1.3.1 Company Facilities & Premises

1.3.2 Compensation

1.3.3 Compliance & Ethics

1.3.4 Computers, Tablets & Networks

1.3.5 Confidentiality

1.3.6 Conflict Resolution

1.3.7 Continuing Education

1.3.8 Continuous Quality Improvement

1.3.9 Counseling & Disciplinary Action

1.3.10 Credentials

1.3.11 Two-Way Radio Systems

1.4.1 Drug-Free Workplace & Testing

1.5.1 Electronic Systems & Corporate Accounts

1.5.2 Employment Prerequisites

1.5.3 Equipment Issuance

1.5.4 Exposure & Infection Control

1.5.5 Company Vehicle Use

1.6.1 Family Medical Leave Act

1.8.1 HIPAA

1.8.2 Hiring, Placement & Status

1.9.1 Injured &/or Sick Associate

1.9.2 Intolerable Violations

1.16.1 Paid Time Off – PTO

1.16.2 Payroll Deductions

1.16.3 Patient Privacy

1.16.4 Performance Evaluations

1.16.5 Public or Media Interaction

1.19.1 Safety

1.19.2 Scheduling

1.19.3 Sexual Harassment

1.19.4 Snow & Ice Events

1.19.5 Substance Abuse

1.20.1 Third Riders

1.20.2 Time Off

1.21.1 Travel and Expenses

1.22.1 Unusual Occurrence Report

COMMUNICATIONS

2.1.1 Accidents Involving AEMS Units

2.4.1 Do Not Resuscitate (DNR)

2.5.1 Emergency Calls, Accepting

2.5.2 Emergency Calls, Dispatching

2.9.1 Infectious Disease

2.9.2 Intercepts

2.14.1 Non-Emergency Calls, Accepting

2.14.2 Non-Emergency Calls, Dispatching

2.14.3 Notification of Occurrence

2.16.1 Patient Reports

2.16.2 Prioritization of Transport Requests

2.16.3 Psychiatric/Mental Patient Transports

2.18.1 Reference Contracts, Daily Operations

2.20.1 Turning Calls Over

2.21.1 Unit Initiated Incidents

2.21.2 Unit Numbering System

2.23.1 Weather Updates, Severe

 OPERATIONAL

3.1.1 Accidents

3.1.2 Amended PCRs

3.3.1 Case Numbers

3.3.2 Customer Service Policy

3.4.1 Daily Operations Routine

3.4.2 Deceased Patients/Morgue Transports

3.4.3 Decontamination

3.4.4 Documentation

3.4.5 Drug Boxes

3.5.1 Equipment on Ambulances

3.6.1 Exposure Control

3.8.1 Hospice Transport Requests

3.13.1 Mutual Aid Calls/Back-up

3.14.1 Neonatal Transport Requests

3.16.1 Paperwork

3.16.2 Pediatric Transports

3.16.3 Psychiatric/Mental Patient Transports

3.18.1 Radio Procedure

3.18.2 Responding/Handling Transports

3.18.3 Patient and Staff Protection

3.19.1 Special Event Coverage

3.19.2 Vehicle Supplies

3.22.1 Vehicle Operation

3.22.2 Aggressive Driving/Camera Policy

3.22.3 Amerimed Wellness – Appointment Request Processing Guidelines

 

CLINICAL

Georgia Clinical Protocols

South Carolina Clinical Protocols

Tennessee Clinical Protocols

Florida Clinical Protocols

Florida Addendum

Ohio Adult Clinical Protocols

Ohio Pediatric Clinical Protocols

Ohio Scope of Practice Guidelines

Indiana Scope of Practice

Indiana Ascension St. Vincent Protocols