2.18.01 Reference Contracts, Daily Operations

2.18.1 Reference Contracts, Daily Operations  (Revised 10/2020)

OVERVIEW

It is pertinent that Amerimed Communications personnel be familiar with the correct manager to contact in the event that the operator may need assistance or reference for effectively carrying out daily operations in the Communications Center. Use the chart below to know which managers to contact for assistance or reference purposes.

ISSUE / AREA
MANAGER

Field Operations
1st Contact: On-duty Shift Commander
2nd Contact: Division Manager
3rd Contact: Operations Manager
4th Contact: OCE

Communications
1st Contact: Communications Supervisor
2nd Contact: Support Services Manager
3rd Contact: OCE

Call Volume Coordination
1st Contact: On-duty Shift Commander
2nd Contact: Division Manager
3rd Contact: Operations Manager

Associate Scheduling
1st Contact: On-duty Shift Commander
2nd Contact: Division Manager
3rd Contact: Operations Manager

Billing
1st Contact: Patient Accounting Center
2nd Contact: Chief Marketing Officer
3rd Contact: Operations Manager
4th Contact: OCE

Public Affairs / Customer Issues
1st Contact: Customer Success Champion
2nd Contact: Operations Manager
3rd Contact: OCE

Insurance / Contract / Payer Info
1st Contact: Customer Success Champions & Patient Accounting Center
2nd Contact: Chief Marketing Officer
3rd Contact: Operations Manager
4th Contact: OCE

Long Distance / Special Circumstances Transport
1st Contact: Customer Success Champion and Patient Accounting Center
2nd Contact: Division Manager
3rd Contact: Operations Manager
4th Contact: OCE